Privacy Policy

G’day BBQ enthusiasts! At Kamado Joe BBQ Store, we value not only the quality of your outdoor cooking experience but also the protection of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website outdoors-kitchen.com.

By using our website, you agree to the practices described in this policy. We encourage you to read this document carefully to understand our approach to your privacy.

1. Information We Collect

We collect information that helps us provide you with the best possible shopping experience:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, and payment details. As noted on our homepage, we never store your financial information on our servers.
• Order Information: Details about the products you purchase, including BBQ accessories, freestanding gas BBQs, Kamado BBQs, outdoor kitchens, portable BBQs, and smokers.
• Technical Information: IP address, browser type, device information, and pages you visit on our site.
• Communication Data: Any correspondence when you contact our customer service team at [email protected].

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for premium outdoor cooking equipment
• To provide customer support and respond to your inquiries
• To improve our website, products, and services
• To send you information about products, promotions, and BBQ tips (only if you’ve opted in)
• To prevent fraud and enhance the security of our website
• To comply with legal obligations

3. Data Sharing and Disclosure

We value your trust and only share your information in the following circumstances:

• Service Providers: We work with trusted partners who assist in payment processing (like PayPal and credit card processors), shipping, and marketing. These providers only access information necessary to perform their functions.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as a business asset.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your Payment Security is Our Priority, as highlighted on our homepage. We implement appropriate measures to protect your information:

• Industry-standard encryption technology to protect payment details
• Secure servers and storage systems
• Regular security assessments and updates
• Limited access to personal information to authorized personnel only

As we operate globally (except some parts of Asia and remote locations), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request details about the personal information we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to certain legal exceptions.
• Objection: You can object to certain uses of your information, such as direct marketing.
• Data Portability: You can request a copy of your information in a machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We’ll respond faster than a Kamado Joe heats up!

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic functions like adding items to your cart and making purchases.
• Analytical Cookies: Help us understand how visitors interact with our website so we can improve it.
• Marketing Cookies: Used to show you relevant advertisements for BBQ products on other websites.

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

7. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date.

9. Contact Us

Thank you for trusting Kamado Joe BBQ Store with your outdoor cooking adventures! Where every day is a good day to grill.

The Team at Kamado Joe BBQ Store