G’day BBQ enthusiasts! We’ve put together this list of common questions to help make your shopping experience with Kamado Joe BBQ Store as smooth as possible. If you can’t find what you’re looking for here, don’t hesitate to reach out to our friendly team at [email protected].

Products & Equipment

What types of BBQ equipment do you sell?
We specialise in premium outdoor cooking equipment including Kamado BBQs, freestanding gas BBQs, smokers, portable BBQs, outdoor kitchens, and all the BBQ accessories you need to create unforgettable backyard moments.
Why choose Kamado Joe products?
Kamado Joe is renowned for world-class grilling equipment that delivers exceptional results. Our products are designed for both passionate beginners and seasoned BBQ masters who appreciate quality construction and superior cooking performance.

Ordering & Accounts

How do I place an order?
Simply browse our website, add your selected items to cart, and proceed through our secure checkout process. You’ll need to provide your delivery details and payment information to complete your order.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track your orders, save your details for faster future purchases, and receive updates on new products and special offers.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment details and ensure all transactions are secure.

Delivery & Shipping

Where do you deliver?
We ship globally to most countries! Unfortunately, we cannot deliver to some parts of Asia and remote locations due to logistical constraints.
What are your delivery options?
We offer two reliable shipping methods:
– Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after dispatch
– Free Shipping (on orders over $50) via EMS: 15-25 business days after dispatch
All orders are processed and carefully packed at our showroom in Dripstone, NSW within 1-2 business days before dispatch.
How can I track my order?
You’ll receive a confirmation email when your order is placed and another with tracking information the moment it leaves our warehouse. You can use this tracking number to follow your delivery’s journey.
Why might my delivery be delayed?
While we strive to get your gear to you as quickly as possible, delivery times may occasionally be impacted by public holidays, customs clearance procedures, and other factors outside of our control. We appreciate your understanding.

Returns & Refunds

What is your returns policy?
We offer a 15-day return policy from the date you receive your goods. If you’re not completely satisfied with your purchase, please contact us at [email protected] to arrange a return.
What condition do items need to be in for returns?
Items must be returned in their original condition, unused, and with all packaging and documentation. Unfortunately, we cannot accept returns of used products for hygiene reasons.
What if my product arrives damaged?
We take immense care in packaging your products to prevent damage in transit. However, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage, and we’ll arrange a replacement or refund.

Contact & Support

How can I contact customer service?
Our friendly team is here to help! Email us at [email protected] with any questions or concerns. We’re fellow barbecue lovers and understand the excitement of waiting for new gear!
Where are you located?
Our showroom is located at 82 Arthur Street, Dripstone, NSW, Australia 2820. All orders are processed and carefully packed from this location.

Thank you for trusting Kamado Joe BBQ Store with your outdoor cooking adventures! We can’t wait for you to experience the difference that world-class grilling equipment makes.

The Team at Kamado Joe BBQ Store
Where every day is a good day to grill.