G’day BBQ enthusiasts! At Kamado Joe BBQ Store, we know you’re eager to fire up your new grill and start creating those unforgettable backyard moments. That’s why we’ve streamlined our delivery process to get your premium outdoor cooking equipment to your door as efficiently as possible, whether you’re in Sydney, Perth, London, or Los Angeles.
We ship globally to most countries (excluding some parts of Asia and remote locations). All orders are processed and carefully packed at our showroom in Dripstone, NSW, within 1-2 business days before they’re handed over to our trusted courier partners.
Your Delivery Options
We offer two reliable shipping methods to suit your needs and timeline:
| Shipping Method | Cost | Delivery Timeframe | Best For |
|---|---|---|---|
| Standard Shipping (DHL or FedEx) |
$12.95 | 10-15 business days after dispatch | When you need your gear a bit quicker. Reliable, tracked door-to-door service. |
| Free Shipping (EMS) |
FREE on orders over $50 | 15-25 business days after dispatch | Great for larger orders where you can plan ahead. Fully tracked. |
From Our Store to Your Door
Our team takes immense pride in preparing your order. Each Kamado Joe, bag of lump charcoal, or set of grill accessories is meticulously checked and securely packaged to ensure it arrives in perfect condition, ready for its first cook. You’ll receive a confirmation email when your order is placed and another with tracking information the moment it leaves our warehouse.
Our Delivery Promise
We’re fellow barbecue lovers, and we understand the excitement of waiting for new gear. We promise to:
- Process your order promptly and accurately.
- Package your products with the utmost care to prevent damage in transit.
- Provide clear tracking information so you can follow your delivery’s journey.
- Offer supportive customer service at [email protected] if you have any questions at all.
Note: Delivery times are estimates and may be impacted by public holidays, customs clearance procedures, and other factors outside of our control. We appreciate your understanding.
So, go ahead and order with confidence. We can’t wait for you to experience the difference that world-class grilling equipment makes. Thank you for trusting us with your outdoor cooking adventures!
The Team at Kamado Joe BBQ Store
Where every day is a good day to grill.